The Comprehensive System for Tourist Quality in Destination (hereinafter SICTED) is a project to improve the quality of tourist destinations promoted by the Secretary of State for Tourism (SET), with the support of the Spanish Federation of Municipalities and Provinces (FEMP), which works with tourist companies and services from up to thirty-five different trades, with the ultimate goal of improving the experience and satisfaction of tourists.
Currently, 47 tourist services in Alcudia are distinguished with this distinction. This is valid for two years, although it is subject to an annual follow-up evaluation.
Thus, those tourist establishments or services participating in SICTED that successfully pass the evaluation of these specific good practices will be able to display an additional badge to the “Commitment to Tourism Quality” brand.
The badge is the support that accredits compliance with the requirements established in the methodology and recognizes the effort and commitment to quality and continuous improvement, while distinguishing the company from the competition. The badge is valid for two years, although it is subject to an annual follow-up evaluation. The visual identity standards that are available to those distinguished on the SICTED platform must be applied.
For more information, contact us!
For more information and to see the participating establishments, download our dossier
If you don’t have an Intermodal Card, your contactless bank card is the best option for travelling by bus, train or metro. It’s particularly well suited for people and families who are visiting Mallorca. Whether it’s a debit or a credit card, it can be used to travel round the TIB Mallorca network without having to buy a transport ticket first. You just need to validate the card both when boarding and when alighting the bus, train or metro. It’s that easy! Also, by using the same card, major discounts are available for groups of up to five people.
Each member of the group must validate the same bank card when boarding and alighting the bus, and on the rail network to enter and leave stations. Attention! A penalty fee of €0.50 applies for each person who fails to perform this double validation.
Up to two transfers can be made when travelling on three different lines (bus, train or metro), provided that no more than 60 minutes elapse between validating the exit from one line and entering another. Good news! However long the journey is, no more than four transfers will be charged.
Our fare system works with a hop system. Each time you go from one zone to another, you make one hop. If the journey is within the same zone, the fare for zero hops is applied.
The Balearic Islands have a dense network of health care facilities, which provide guests with medical and pharmaceutical care during their visit. Both the public and private health care facilities are up to date. Please be sure to have the necessary documents for one of these services before you embark on your journey.
112 EMERGENCIES TEL.
In emergency situations, you can ask for immediate help dialing 112, the emergency service of the Balearic Islands. The call is free, and you will be quickly catered for in one of these four languages (Spanish, Catalan, English or German). This number is used to coordinate all calls to ambulances, fire brigades and security forces to ensure a rapid and effective response to all type
The taxi fleet is comprised of more than 50 cars, half of which are equipped with radio. Taxis are white with a colour stripes. They display the coat of arms of their municipality. In tourist areas you will find a taxi at any time.
Mallorca has a wide network of ATMs all over the island available 24 hours a day. These ATMs usually accept all types of cards to withdraw money and most establishments accept credit/debit cards. Among the most widely accepted are Visa, MasterCard, Maestro... You often need to show your passport or other photo ID. There are currency exchange offices at the airport and some hotels also offer this service.
VAT or Value Added Tax is applied to all products and services. The percentage varies according to the type of product. For citizens resident in non-EU countries on a tourist visit, VAT can be refunded if certain conditions are met. Purchases must be made in shops that offer the DIVA tax free electronic form. In Spain, the validation must be done through the DIVA interactive terminals (normally located in airports and ports) before leaving the European Union. It is recommended to plan ahead for the time it will take to complete the procedure.
It is usual to leave tips in bars and restaurants and in general, for any kind of service (taxis, hotels, etc.). There is no established percentage.
From the 1st of July 2016, the Sustainable Tourism Tax is applied to all stays in tourist accommodations in Mallorca. This contribution aims to make important investments in order to compensate for the territorial and environmental impact of tourism.
PUBLIC ADMINISTRATION:
The opening hours are usually from 9:00 to 14:00 hours.
RESTAURANTS:
The kitchen is normally open from 13:00 to 15:00 hours and from 20:00 to 23:00 hours. Some restaurants in tourist areas offer more flexible hours. It is increasingly common to find restaurants with kitchens open all day.
CAFÉS AND BARS:
Opening hours vary a lot but you can always find a place open.
SHOPS:
Business hours are normally from 10:00 to 13:00 hours and from 17:00 to 20:00 hours. In the areas with the highest influx of tourists and in Palma city it is common to find shops with extended opening hours that do not close at midday. Department stores and supermarkets have continuous opening hours that start around 9:00 until 21:00 hours.
BANKS:
Most banks open from 8:30 to 14:00 hours. Some of them also offer their services some afternoons.
The tap water in Mallorca is mostly safe to consume and can be used for drinking and cooking. However, most people who live here buy bottled water.
Every year the holiday calendar is approved. In addition to the 14 common holidays for all of Mallorca, each town has 2 more patronal feasts (check at tourist information offices).
REGULAR HOLIDAYS:
1 January: New Year
6 January: Three Kings' Day and Epiphany of the Lord
1 March Day of the Balearic Islands
Maundy Thursday
Good Friday
Easter Monday
1 May: Labour Day
29 June: Saint Peter
25 July: Saint James
15 August: The Assumption of the Mother of God
12 October: National Holiday
1 November: All Saints' Day
6 December: Spanish Constitution Day
8 December: The Immaculate Conception
25 December: Christmas Day
26 December: Second Christmas Party
